PlanetScale

Office Manager

Mar 2025 – Present

Community Lead for WeWork Enterprise, servicing Amazon (AWS).

• Built and maintain monthly spend trackers for office expenses, coordinate with Finance on invoice processing, and manage relationships with all operational vendors
• Manage all aspects of the physical office including cleaning, equipment maintenance, conference room readiness, and office moves
• Oversee the HQ event calendar, produce a monthly company newsletter, and execute complex logistics for large-scale events including permitting, insurance, and vendor management
• Manage and automated daily lunch voting and ordering, coordinate a bespoke snack/beverage offering, and scale food service for large-scale company events 

WeWork

Enterprise Community Lead

Sep 2025 – March 2025 · Mountain View

Community Lead for WeWork Enterprise, servicing Amazon (AWS).

• Managed a network of 20+ high-value operational vendors, consistently achieving 100% adherence to contracted SLAs and fostering long-term partnerships that enabled prompt, high-quality emergency support
• Spearheaded a resource optimization project using inventory tracking data, reducing consumable supply waste by 65% and improving procurement accuracy
• Cultivated strong cross-functional relationships across HR, IT, and Finance, ensuring seamless support delivery and contributing to a budget adherence of +$100,000 for an AWS Corporate Office
• Oversaw a building that generated +31M in revenue, maintaining infrastructure and compliance requirements (Fire Safety, HVAC, Security) through proactive maintenance scheduling

Salesforce

Workplace Service Coordinator

Jul 2025 – Sep 2025 · San Francisco

Workplace Service Coordinator (contract). Achieved Ranger Status and Agentblazer Innovator Certification in first 3 weeks; spearheaded AI adoption for REWS troubleshooting Agents.

• Drove daily office operations and front-desk hospitality.Spearheaded front desk operations, including visitor management, package reception, and maintaining an organized and well-stocked workspace
• Drove ticket response time down by 15% via Salesforce ticketing and Microsoft/Google tooling
• Demonstrated a proactive and customer-focused approach, excelling in high-touch hospitality and seamlessly shifting between multiple responsibilities
• Managed daily office operations, providing comprehensive support to employees, greeting guests, and coordinating with building management on maintenance issues

Urban Outfitters

People & Operations Manager

Dec 2010 – Nov 2019 · Honolulu / Chicago / San Diego / SF

Worked through 7 promotions from Sales Associate to Operations Manager across four cities.

• Full-cycle HR: hiring, onboarding, payroll, scheduling with a +20% retention via talent program
• +2% revenue growth at a $10M+ location using KPI-driven reporting
• Built custom inventory management systems for supply orders, invoices, and deliveries
• Primary liaison with building management and regulatory agencies

Peter Altaffer Creative Services

Production Project Manager

Jun 2011 – Jul 2022 · SF / San Diego

Location and studio photography production for Athleta, Williams Sonoma, Walmart, Pottery Barn, Art.com, Shutterfly, and more.

• 100% project completion across diverse productions; 60% delivered enhanced outcomes
• 100% on-time / on-budget delivery via clear stakeholder communication
• +80% revenue growth from vendor relationships and repeat engagements
• Contributed to the development of hospitality programs for start-ups and successfully executed numerous on-site and off-site pop-up events

Dispatch Goods

Founding Product & Ops Manager

Jul 2019 – May 2020 · San Francisco

Eco-oriented reverse logistics startup providing reusable to-go containers. First Product & Ops hire.

• Developed and executed a targeted lead generation strategy +100% restaurant partner acquisition; +200% new business client acquisition
• Established the company’s inaugural email outreach program, achieving a 100% response rate and facilitating effective customer success resolution
• 10x user-base growth in six months via research-led design improvements
• Built tracking tools to allow the company to respond to customer behavior patterns and reduce emtpy inventories at popular establishments

Matsuyama Board of Education (JET Program)

Assistant Language Teacher

Jul 2022 – Jul 2023 · Matsuyama, JP

Built lessons for 1,000+ students grades 3–11 across 3 schools; ran an English summer camp.

• Secured a US government grant to build 3 age-specific libraries in the district
• Routinely collaborated with Japanese teachers, school administrators, and community members
• Actively engaged in community outreach initiatives, such as volunteering at local festivals and helping organize international exchange events
• Regularly conducted English language lessons and workshops for students of all ages by developing and delivering engaging lesson plans, facilitated group discussions, and provided individualized support to students

Golden Goat Coffee

Barista

Oct 2023 – Jul 2025 · San Francisco

Beloved neighborhood café — drove revenue growth through hospitality programs and events.

• Demonstrated the ability to work efficiently under pressure, effectively manage time, and optimize workflows, resulting in a 45% increase in revenue
• Developed standardized recipes and service documentation, ensuring consistent quality and efficient replication of processes
• Cultivated long-term customer relationships fostering a welcoming and inclusive atmosphere by prioritizing their needs and preferences
• Contributed to the development of hospitality programs for start-ups and successfully executed numerous on-site and off-site pop-up events

Umami Mart

Sake Sommelier

Oct 2023 – Present · Oakland

Curated Japanese barware, kitchen tools, and beverages — Oakland storefront and online retailer.

• Managed a network of over 20 vendors, coordinating 30+ weekly deliveries to ensure seamless operations and timely fulfillment of customer orders
• Leveraged strong vendor relationships to source unique and seasonal products, maximizing customer satisfaction and sales opportunities while maintaining optimal inventory levels to meet demand and minimize waste
• Organized and executed 10+ successful sake tasting events, fostering a sense of community and promoting product appreciation
• Managed product listings on the Shopify platform, ensuring accurate and compelling product descriptions, pricing, and inventory information